Refund policy

Not happy with your product? You have the right to return your order within 14 days of delivery. You do not need to give us a reason, though any feedback helps us improve.

Your return conditions

All products must be returned unused, undamaged and in their original packaging, sealed and unopened. Please choose a suitable cardboard shipping box for your return so the contents are protected in transit. Returns that do not meet these conditions cannot be accepted.

How the return process works

  1. Complete the return form below, including your proof of payment.

  2. One of our service team will contact you within 48 hours about your return.

  3. Your request is reviewed and a suitable solution is offered.

  4. Our delivery partner collects your return from your address, free of charge.

  5. We receive and inspect your return, then process it.

  6. A member of our team confirms the outcome and next steps with you.

Refunds

Once we receive and approve your return, we refund the full purchase amount within 14 days. Refunds are issued to the original payment method. For cash on delivery orders, we refund by bank transfer to your account. Original delivery charges are not refunded, except where a product is faulty. You are only liable for any reduction in the value of the goods caused by handling them beyond what is necessary.

Faulty products

If your Max Pro tool is faulty, contact our team through the return form below and we will resolve it.

Warranty

Max Pro offers a two year warranty on hair dryers, brushes and accessories. On straighteners and curlers you can register for our lifetime warranty within 30 days of receiving your product.

If your product has a technical fault and is covered by warranty, we repair or replace it free of charge. Our delivery partner collects it from you and we return the repaired or replacement tool to you at no cost.

If you did not register in time, or the fault is not a technical defect and the product has been damaged in use, you can have it repaired or exchanged for a new item for AED 129. In this case you cover the cost of sending the item to us, and we return the repaired or replacement tool to you free of charge.

Please keep your proof of purchase and register only products bought through our official store or an authorised Max Pro retailer. We do not provide warranty on products bought from unauthorised third party sellers.

Exchange Policy

You can request an exchange within 14 days of delivery, for any reason. Exchanges are free: our delivery partner collects your item at no cost and we deliver your replacement free of charge.

If your product is faulty or not in good condition

Contact us through the return form on our store and we will exchange it for another unit of the same model. If you would prefer not to receive a replacement, you can request a refund instead under our Return & Refund Policy.

If you have changed your mind or would like a different product

Contact us through the return form. You can exchange your item for a different product within 14 days of delivery. If the product you choose costs more, you pay the difference, settled at the time of exchange before we dispatch your replacement.

Condition

For change of mind exchanges, the item must be unused, undamaged and in its original packaging, sealed and unopened. Please include all accessories and your proof of purchase so we can process your exchange without delay.

Shipping

Exchanges are free. Our delivery partner collects the original item from you at no cost, and we deliver your replacement free of charge, whether you are exchanging for the same product or a different one.

How the exchange works

  1. Complete the return form on our store, including your proof of payment, and tell us whether the item is faulty or you would like a different product.

  2. One of our service team will contact you within 48 hours.

  3. Our delivery partner collects the item from your address, free of charge.

  4. We receive and inspect the item.

  5. We dispatch your replacement, once any price difference is settled.

Purchase Options Cancellation Policy

We do not currently offer subscriptions, recurring orders, pre-orders or other deferred purchase options on our GCC store. All orders are one-time purchases.

If you wish to cancel an order, please contact us at info@maxprohair.ae as soon as possible and before your order is dispatched, and we will cancel it and issue a full refund. Once an order has been dispatched, our Return & Refund Policy applies.

Return address

Max Pro x MOHI
Dubai Silicon Oasis
DSO-IFZA
Dubai Dubai 341444
United Arab Emirates

Contact

info@maxprohair.ae · +971 50 561 1952